Delivery
Available delivery options, costs and estimated dates are shown at checkout before you pay. Some YebYeb products are made after you order, so production is included in the estimated delivery time where shown. If items ship separately, we will send dispatch details for each parcel where available. Unless we agree otherwise, we will deliver within 30 days. Contact us at stkylimited@gmail.com if your parcel is late, damaged or missing.
Returns and cancellations
For most online purchases, you can cancel for any reason by telling us within 14 days after you receive the goods. Email stkylimited@gmail.com with your order number, or use the optional form below. You then have another 14 days to send the goods back. Contact us for the return instructions and address before posting. Keep proof of postage.
For change-of-mind returns, you pay the direct return postage cost. We refund the item price and our least expensive standard delivery charge for the order; any extra paid for a faster delivery option is not refunded. We issue the refund to the original payment method within 14 days of receiving the goods back or receiving evidence you sent them, whichever is earlier. We may reduce a refund for handling beyond what is needed to inspect the goods as you would in a shop. We do not charge a restocking or cancellation fee.
Goods made to your own specifications or clearly personalised may be exempt from change-of-mind cancellation. A standard YebYeb design printed after ordering is not automatically exempt. This exception does not affect your rights for faulty, damaged or misdescribed goods. If there is a problem, email us with your order number and photos where useful. Your statutory consumer rights remain unaffected.
Optional cancellation form
To YebYeb, stkylimited@gmail.com: I hereby give notice that I cancel my contract for [goods]. Ordered on [date]; received on [date]. Name [name]; address [address]; date [date]. You may simply email us instead of using this form.